How Do I Qualify Affordable Connectivity Program Xfinity

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Affordable Connectivity Program Xfinity

How Does Xfinity Work with ACP Benefit?

Comcast Xfinity is a telecommunications company that offers cable television, internet, telephone, and wireless services throughout the country.

The Affordable Connectivity Program or ACP is a government assistance program by the FCC that helps households get access to the internet services they need for work, education, healthcare, and more.

Affordable Connectivity Program Xfinity offers eligible low-income households a discount of up to $30 a month on the internet and mobile services. The credit is larger for eligible households on qualifying Tribal lands – up to $75 a month. This monthly credit can be applied towards Xfinity Internet, Xfinity Essentials, and Xfinity Mobile services.

What Does Xfinity ACP Cover?

The Xfinity Affordable Connectivity Program discount can be applied to monthly internet services, mobile data usage, and service fees. The ACP benefit can also be applied toward leased equipment. The $30 a month (up to $75 a month for Tribal customers) credit can be used toward:

  • Xfinity Internet service, including Internet Essentials and/or
  • Xfinity Mobile data usage

The exact discount you may receive depends on the rate of the services you apply for.

In case you have both Xfinity Internet and Xfinity Mobile services, the ACP discount will be first applied to the Internet part of the bill. The remaining balance will be applied to Mobile services. If, on the other hand, you only have Xfinity Mobile service, call 844-389-4681 to sign up for ACP through Xfinity and have your ACP credit applied to your Xfinity Mobile service.

In case you also need information Comcast Internet for Low Income

How to Enroll in the Affordable Connectivity Program Xfinity (New Customers)

It’s simple to enroll in the Affordable Connectivity Program Xfinity for both new and existing customers. All customers must follow the three basic steps:

  • All non-Internet Essentials Xfinity internet subscribers must complete an ACP form with the National Verifier at checklifeline.org/lifeline/?id=nv_flow&ebbp=true.
  • Sign up for internet services.
  • Access your ACP credit. In case you qualify and if you already signed up for internet services, you can fill out the Xfinity ACP application form. You will be notified of whether or not you have successfully enrolled within 48 hours.

However, the enrollment process differs slightly depending on whether or not you are already an Xfinity customer. In this section, you can see the enrollment process for new customers.

New Xfinity Internet Customers

  • Step 1: Check your ACP eligibility through the National Verifier at checklifeline.org/lifeline/?id=nv_flow&ebbp=true. If eligible, apply for the Xfinity Internet services at xfinity.com.
  • Step 2: Then, you can enroll in the Affordable Connectivity Program Xfinity at xfinity.com/acp. You can do so using your Xfinity ID and completing the consent and application process.
  • Step 3: Make sure all of the information provided to the National Verifier matches the information submitted on your Xfinity ACP application form.

New Internet Essentials Customers

  • Step 1: Apply for Internet Essentials at internetessentials.com and activate your service.
  • Step 2: Enroll in the Xfinity Affordable Connectivity Program at xfinity.com/ACP using your Xfinity ID. Complete the consent and application process.

How to Enroll in the Affordable Connectivity Program Xfinity (Existing Customers)

In this section, you can take a closer look at how existing Xfinity Internet and Xfinity Internet Essentials customers can enroll in the Affordable Connectivity Program Xfinity.

  • Step 1: Check your ACP eligibility through the National Verifier at checklifeline.org/lifeline/?id=nv_flow&ebbp=true.
  • Step 2: Enroll in the Xfinity ACP program at xfinity.com/ACP by using your Xfinity ID. Complete the consent and the enrollment process.
  • Step 3: Make sure all of the information provided to the National Verifier matches the information submitted on your Xfinity ACP application form.

How Do I Sign Up to Receive the Xfinity Affordable Connectivity Program?

As mentioned before, to sign up for the Xfinity ACP, you must follow these simple steps:

  • First, confirm your ACP eligibility through the National Verifier.
  • Choose an internet service plan and sign up.
  • Finally, fill out the Xfinity ACP enrollment form. Here, you will have to provide the application ID you have received from the National Verifier.

In case you only have Xfinity Mobile service, call 844-389-4681 to apply for the Xfinity ACP and have your discount applied to your Xfinity Mobile service.

If you need information How to Get Free Internet at Home Without Paying Anything

What Documents Are Required When I Apply for the Xfinity ACP Program?

As only ACP-eligible customers can apply for the Xfinity ACP, each applicant must prove his or her eligibility. Therefore, you will be required to attach certain documents that prove your ACP eligibility when filling out the application form (both through the National Verifier and at the Xfinity ACP application site). The documents that you will be required to provide depend on your eligibility criteria.

  • In order to verify your identity or address, you will be required to provide an official document that includes your full legal name, date of birth, and address. For example, a passport, government-issued ID, U.S. driver’s license, birth certificate, certificate of U.S. citizenship or naturalization, etc.
  • To prove your annual household income, you may need to provide an official document showing your full name and income. For example, prior year’s state, federal, or Tribal tax return, current income statement from your employer or a paycheck stub, a Social Security statement of benefits, unemployment or Worker’s Compensation statement of benefits, divorce decree, child support award, a retirement/pension statement of benefits, etc.
  • To prove your participation in a qualifying government assistance program, you may be asked to provide an official document showing your full name, the name of the program, the name of the establishment that issued the document, and an issue date within the last 12 months. For example, an approval letter, benefit award letter, statement of benefits, or a benefit verification letter.

As only people who are 18 years old or more and emancipated minors can participate in any ACP program, emancipated minors will also be required to prove their emancipated minor status. They can do so with a court document or a certificate of emancipation.

All the documents can be attached and sent online. Simply upload the copies of the documents made by using a camera or a scanner. Make sure the copies are clear and valid.

How Do I Know if I Am Eligible for Xfinity ACP?

You can know if you are eligible for the Affordable Connectivity Program Xfinity by reviewing the FCC-determined ACP eligibility criteria below.

To qualify for the ACP any member of your household must meet at least one criteria:

  • Have an annual income at or below 200% of the Federal Poverty Guidelines.
  • Qualify for and participate in one of the following government assistance programs:
    • Medicaid
    • SNAP
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance
    • Veterans and Survivors Pension Benefit
    • Tribal Programs for Residents for Qualifying Tribal Lands
  • Receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision.
  • Receive a federal Pell Grant during the current award year.

The simplest way to make sure you are ACP eligible is to fill out the eligibility form through the National Verifier at checklifeline.org/lifeline/?id=nv_flow&ebbp=true.

What Are the Benefits if I Am Qualified for the Xfinity ACP?

As mentioned before, ACP-eligible customers can receive a credit of up to $30 a month ($75 a month for eligible Tribal customers) towards internet and mobile services. This credit can be applied towards:

  • Xfinity Internet
  • Xfinity Essentials
  • Xfinity Mobile services

The discount enables low-income customers to get internet access and thus stay in touch with loved ones, work, education resources, healthcare, and more.

Read more about the Xfinity Affordable Connectivity Program at xfinity.com/learn/internet-service/ebb.

You can read one of our past articles How To Get Free Government Lifeline Internet 2022

Are There Any Xfinity Internet or Mobile Services That Are Not Eligible for the ACP?

ACP-eligible customers who receive the ACP credit can only apply it towards certain services. The credit can’t be used for the following services:

  • Unlimited Internet data plans
  • Internet data overage charges
  • Xfinity Mobile device payments
  • Xfinity Mobile Protection Plan
  • Taxes and fees
  • Any non-Internet or non-mobile Xfinity products or equipment, including Xfinity TV, Xfinity Voice, and Xfinity Home

In addition, certain types of customers cannot apply or use the ACP benefit at all, including:

  • Subscribers that do not have an individual Xfinity account with upgraded Internet services, but receive Internet service provided to them by their residential building through Xfinity Communities or Xfinity On Campus instead
  • Clients whose Internet Essentials service is provided through an organization or a school sponsored program
  • Consumers whose Internet account is in voluntary seasonal suspend status

These ACP-eligible customers can, however, apply their credit toward their Xfinity Mobile service. They can do so by calling 1-844-389-4681.

Xfinity ACP Related FAQs

How Many Days After the Application Will I Get the Xfinity ACP Credit?

Once you receive the confirmation that you have successfully enrolled in the program, you will be able to see the ACP credit on your next bill. However, if you enroll towards the end of the billing cycle, the credit may appear on the second bill.

How Can I Apply My ACP Credit Toward My Xfinity Mobile Bill?

Once you are signed up for an internet service plan and a recipient of the ACP benefit, no further action is required to apply any remaining credit to your Xfinity Mobile service. Your ACP credit will first be applied to your internet service and leased internet equipment. Any remaining portion of the credit will be applied automatically to your Xfinity Mobile data usage and/or service fees.

Why Didn’t the ACP Credit Apply Toward My Xfinity Mobile Bill Before February 14, 2022?

Xfinity enabled the option to apply the ACP credit toward Xfinity Mobile on February 14, 2022.

What if My Internet Bill Is Less Than $30?

If your internet bill is less than $30 and you have Xfinity Mobile service, any remaining ACP credit will be automatically applied to your Mobile data usage and/or service fees. In case you don’t have Xfinity Mobile, the ACP credit will not be higher than the total balance for your Xfinity internet service and leased internet equipment.

If I Am Receiving the Xfinity ACP Credit and Change Internet Tiers, Does This Benefit Still Apply?

Yes. You can change your internet services to any qualifying tier and still get the up to $30 credit (up to $75 in Tribal lands).

Can My Xfinity ACP Credit Be Transferred Between Service Providers?

Yes, you can transfer your ACP benefit to any provider at any time. However, keep in mind that the ACP benefit is limited to one per household and it can only be applied to one ACP provider at a time.

Can I Transfer My Xfinity ACP Credit to Another Person or Household?

No, ACP credits are non-transferable. The ACP benefit is limited to one per household.