In 2020, the internet is of greater importance than ever before. Sure, many of us appreciated the benefits of having the ability to access online before, yet for many, it was mainly used for entertainment purposes.
COVID-19 changed all that. Basically overnight, many companies required employees to work from home, which surely required a proper internet connection. Furthermore, even children attended classes, performed tasks, and got homework with the use of the internet. With that said, it is no doubt that in 2020 and beyond, a family or an individual can’t get by properly without access to the online world.
That said, you probably know that internet packages are not all that affordable, and can cost well over $50/month. Luckily, companies that offer internet packages acted very kindly and have all offered some sort of discounted deals to make the internet accessible even to those less fortunate.
Comcast cast is one of those companies that took things even further and made probably all that is in their power to offer Comcast Internet for low income. As such, we decided to devote an entire article to Comcast internet for low income. That way you will be informed and thus empowered to make an informed decision.
Herein, we will take a closer look at the Comcast internet for low income. You will learn all the details of their package and how to apply and make use of their generous package.
Are you ready to dig deeper into the Comcast Internet for low income? Let’s do this.
Comcast vs. Xfinity
To help prevent further confusion, we want to address this aspect first. You should be aware that Comcast and Xfinity are basically one of the same. They are just two different brands of the same company. Comcast is a company that owns Xfinity and many other brands, including NBCUniversal, while Xfinity is the Comcast’s brand of internet and TV service provider.
Xfinity was formed back in 2020 as part of its marketing and rebranding strategy as they were merging with NBC.
That said, some services are still presented as Comcast services, however, an average user will be receiving internet and TV services from Xfinity.
As such Comcast internet for low income and Xfinity internet for low income are one and the same.
We just wanted to make that clear before we move on.
Meet Internet Essentials – the Comcast Internet for Low Income
The Comcast internet for low income is called Internet Essentials. It is one of the most affordable internet options available in the USA as it goes by $9.95 per month (+TAX).
The above price includes 25 Mbps, requires no contract, no credit check, and comes with in-home WiFi.
A full list of Internet Essentials benefits:
- 25/3 Mbps Internet service for just $9.95 a month plus tax.
- New customers may be eligible for two months free if they apply by December 31, 2020.
- No activation fees and no equipment rental fees.
- Option to purchase a computer for just $149.99 plus tax.
- Access to free Internet training online, in print, and in person.
- A Wireless Gateway, delivering in-home WiFi at no additional cost.
- Access to Xfinity WiFi Hotspots.
Comcast Internet for Low Income Eligibility
Comcast internet for low income households is not available for just everyone. In order to enjoy the benefits of this extremely affordable deal, you need to qualify.
You may qualify for Internet Essentials if you meet all of the requirements below:
- You are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others.
- You live in an area where Comcast Internet service is available.
- You are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.
- You have no outstanding debt to Comcast that is less than one year old. Families with outstanding debt that’s more than one year old may still be eligible.
Note: Due to the coronavirus (COVID-19) emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. The company is waiving this qualification if you are approved by December 31, 2020. After December 31, standard eligibility rules apply.
Comcast Internet for Low Income Application Process
Comcast made the process as simple as possible. The process includes a couple of simple steps, which are presented below. Follow those four simple steps and soon you will be able to enjoy the Comcast internet for low income.
- First, you must qualify. Comcast internet for low income is not available to everyone. In order to qualify, certain criteria must be met (we’ve covered that in the previous section).
- The application process is fast and easy. In many cases, you may be instantly approved. You can apply either online (the fastest option) or via phone:
- Faster option: Submit your application online. It takes about ten minutes if you do not have to submit documents. Follow this link: https://apply.internetessentials.com/?existingpopup=2
- You can call their call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of their agents will walk you through the simple application process. The whole process takes about 10 minutes if you do not have to submit documents. Working hours are from 8 AM to Midnight (EST), seven days a week.
- Getting approved. In order to start enjoying your Comcast internet for low income deal, your application must get approved. Comcast will review your completed application and let you know via SMS, email, or snail mail if you are approved. If they need any documents, the fastest way to submit is to take a picture with your phone and upload it right in the application.
- Access Online World. If approved, you will most likely have a home Internet connection in 5-7 business days. Once all equipment is installed and in place, use the step-by-step guide included with your Internet equipment (which includes a modem and WiFi router) to set up your service.
Comcast Internet for Low Income FAQs
How to check the status of my Internet Essentials application?
The fastest way to check the status of your application is online:
- To check your application status in English follow this link: https://apply.internetessentials.com/ResumeApplication
- To check your application status in Spanish follow this link: https://apply.internetessentials.com/es/?existingpopup=1
- You can also call 1-855-8-INTERNET (1-855-846-8376) but please expect longer wait times
Am I eligible for Comcast internet for low income (Internet Essentials)?
You may be eligible if you meet all of the requirements below:
- Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others
- Live in an area where Comcast Internet service is available
- Have not had Comcast Internet in the last 90 days
- Households who owe money to Comcast may still qualify if approved by 12/31/20
How do I apply for the Comcast internet for low income?
There are two ways you can apply for Internet Essentials:
- Faster option: Submit your application online. It takes about ten minutes if you do not have to submit documents. Follow this link: https://apply.internetessentials.com/?existingpopup=2
- You can call their call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of their agents will walk you through the simple application process. The whole process takes about 10 minutes if you do not have to submit documents. Working hours are from 8 AM to Midnight (EST), seven days a week.
I’m moving (changing address), how do I transfer my services to a new location?
- You have three options to transfer your service:
- You can access the online move tool through the Xfinity My Account app.
- For Apple devices follow this link: https://apps.apple.com/us/app/xfinity-my-account/id776010987
- For the Google Play store follow this link: https://play.google.com/store/apps/details?id=com.comcast.cvs.android
- You can log on to My Account on Xfinity.com.
- You can call 1-855-8-INTERNET (1-855-846-8376). Hours of operation are from 8 AM to Midnight (EST), seven days a week.
What if the application is not able to find my address?
When applying for Internet Essentials start typing your address and select the matching address from the list that appears. If you can’t find your address try typing it in a different way (try an abbreviated version of St instead of spelling out Street for example).
If you haven’t been able to find your address in the drop-down list, please call 1-855-8-INTERNET (1-855-846-8376). Hours of operation are from 8 AM to Midnight (EST), seven days a week.
How to get two free months as a new customer?
If you are eligible for Internet Essentials, apply and are approved by December 31, 2020, you will automatically receive the two-month free promotion. After the promotion period is over, regular rates apply. Internet Essentials current rate is $9.95 per month plus tax unless you disconnect your service.
As an existing Internet Essentials customer, do I need to do anything if the speeds increased?
No action is required for existing customers. We’ve automatically increased Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.
How to contact Comcast or Xfinity customer support?
If you are not a customer and have questions about applying for Internet Essentials please call 1-855-8-INTERNET (1-855-846-8376). Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489).
What if I need to provide a document for my Comcast internet for low income application?
If a document has to be submitted for your Internet Essentials application, please provide one (1) document from the list below:
- MEDICAID: card or most recent eligibility letter for any member of your household.
- Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD.
- SNAP: a letter indicating you are approved for Supplemental Nutrition Assistance Program benefits.
- TANF: eligibility letter for Temporary Assistance for Needy Families.
- SSI: eligibility letter for Supplemental Security Income.
- NSLP/Head Start: a copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child’s name, the school name, and the address of where you are requesting service.
- LIHEAP: a letter confirming your eligibility for the Low Income Home Energy Assistance Program.
- WIC: an eligibility letter for the Women, Infants, and Children program.
- FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community college’s financial aid office.
- VA PENSION: veterans pension eligibility determination letter from the Veterans Administration.
- Tribal assistance eligibility letter, including TTANF, FDPIR, etc.
If you need to upload documents for your existing application, follow this link: https://apply.internetessentials.com/?existingpopup=2.
How to make changes to my account?
Call 1-800-XFINITY (1-800-934-6489). The following changes to your account can be made:
- Change name, email, and/or phone number
- Add phone, video, and/or home security service
- Remove phone, video, and/or home security service
What do I do if I am having trouble submitting my application?
If you encounter any of the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of their agents:
- If it says your address is invalid
- If you already have an existing application
- If you are unable to complete your application online
- If the web page freezes up / you get stuck on a page
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
How to make changes to your application?
If you need to make changes to an existing application please call 1-855-8-INTERNET (1-855-846-8376). Hours of operation are from 8 AM to Midnight (EST), seven days a week.
How to pay my bill?
Select from the following options to pay your bill:
- To pay your bill online, follow this link: https://www.xfinity.com/bill-pay
- To pay your bill through Xfinity’s My Account app, download the app (links above).
- To pay your bill using automated phone service, call 1-800-Xfinity (1-800-934-6489), and select Billing when prompted.
- To pay your bill at an Xfinity store kiosk. Find your closest Xfinity store: https://www.xfinity.com/local/store-offers
What if I want to disconnect my Comcast internet for low income?
You can cancel your service online through the Xfinity My Account app, or you can log on to My Account on Xfinity.com.
Please remember that you will also need to return your equipment or you will be billed for the full cost of your device. You will not be able to sign up for Internet Essentials within one year until this happens. Sending your device back ensures that other households just like you can benefit from having the Internet at home.
If you want to knew more about low income related topics visit Cheap cable Tv for low income and spectrum internet assist for low income