Q Link Wireless Phone Replacement Guide

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Why Do You Want To Replace Your Q Link Wireless Phone?

Q Link Wireless is an American telecommunications company that provides free wireless service to Lifeline-eligible customers. They offer prepaid phone services, great plans, and a decent selection of mobile phones and tablets. In this article, we will find out how to replace a Q Link Wireless phone and the company’s replacement terms and conditions. But first, we must determine why you would want to replace your Q Link Wireless phone in the first place.

There are several reasons why one would want or need to replace a Q Link phone. The most obvious reasons to do so are if your device got lost, stolen, damaged, or broken. In any of these cases, you will need a replacement phone as soon as possible to continue using Q Link’s services. In case your device got lost or stolen, you can receive a replacement phone by paying a $25 replacement fee. In case your device is damaged or broken and if you have a warranty, you will receive a refurbished replacement product of the same model if available or a comparable model. Until you receive your replacement device with the same or comparable specifications and features, you can also use your services by inserting your Q Link SIM into another compatible device – that is if your SIM card works properly and if it didn’t get lost or stolen with the phone.

Another common reason, why you may consider replacing your Q Link phone, is to upgrade it. Technology evolves daily and phone manufacturers come up with better and more advanced features every year. As such, you may find that your current phone can no longer meet your needs. Q Link free phones are pretty basic, to begin with, therefore you may wish to upgrade your basic device. You may want to get a device with a better camera, more storage, a larger screen, etc. The company will allow you to do so, however, you will have to pay a replacement fee, depending on the model you choose (which in turn depends on the model availability). In addition, you will have to pay a $25 replacement fee for the replacement transaction.

What Type Of Replacement Phone Does Q Link Wireless Provide?

Q Link free government-funded phones tend to be mid-range smartphones with solid but pretty basic features. Neither Q Link nor any other Lifeline provider allows the customer to choose their free device. The phone you receive depends entirely on the provider, their phone selection, and availability.

Q Link Wireless Phone Replacement

As Q Link’s replacement policy states that the replacement phone you receive is a refurbished device of the same or comparable model as your original phone, you can expect to receive a refurbished entry-level or midrange Android smartphone.

Things To Remember Before Replacing a Phone From Q Link Wireless

1. Make sure to keep your free service on

Federal guidelines require Lifeline Assistance program providers to cancel services of the device that have been inactive for 30 days or more. To ensure your provider doesn’t cancel your free services, use your free Lifeline phone at least once a month. You can either place or receive a phone call, send at least one text message, or use your data without connecting to a Wi-Fi or hotspot connection.

2. Receive your monthly plan refills

Q Link Wireless tends to refill your free data and minutes on the first day of each month. To receive the refill, make sure to have your phone turned on. Note that it may take up to 24 hours for the balance to show the refill, therefore be patient.

3. Check your usage

Sometimes it may be necessary to check your usage. You can do so by logging into My Q Link and choosing ‘Check my usage’. Another way to check your usage is to go to the ‘My Q Link Zone’ app for eligible Q Link clients or you can do so online by visiting qlinkwireless.com and checking usage.

4. Recertify your Lifeline eligibility

All Lifeline members must complete a Lifeline recertification process once a year. If you fail to do so, your free Lifeline services will be canceled. Rest assured, Q Link will send you a notification to remind you about this obligation. And don’t worry – the recertification process is quick and simple.

What To Do If Q Link Wireless Phone Doesn’t Work?

In this chapter, we will take a look at what to do if your Q Link Wireless phone is malfunctioning without you having damaged it in any way.

With aging or due to a serial or production error, a mobile device may stop working properly. Its performance may get slow, certain functions may stop working, or the device may become completely unresponsive. Either way, you must get your phone fixed or replaced as soon as possible.

In case the device is defective from the very beginning, Q Link customers have up to 14 days from the delivery date to return the device to the provider. You will receive a replacement phone at the company’s discretion.

Pennsylvania Q Link subscribers will receive a one-year factory warranty for their mobile phones from the activation date. In case your phone stops working during this time, you may receive a replacement device free of charge if reported within the designated time (within 10 business days of the occurrence or the defect or 10 days of the applicable limited warranty period). After this 10-day period, you will need to inquire about purchasing a replacement phone.

In case your Q Link Wireless phone doesn’t work and you wish to receive a replacement phone, make sure to call Q Link Wireless Customer Support at 1-855-754-6543 as soon as possible.

Instead of requesting or purchasing a replacement phone, you can also bring your own compatible phone and simply insert a Q Link SIM card, or you can roll back to a previous phone attached to your Q Link account.

What To Do If Your Q Link Wireless Phone Is Lost, Stolen, Or Damaged?

In case your Q Link Wireless phone got lost, stolen, or damaged, you must contact Q Link as soon as possible and report the incident. If the device is lost or stolen, make sure to act fast to avoid a third party inflicting additional cost to your account. As soon as you realize your device is missing, call Q Link Customer Support at 1-855-754-6543 to report the incident.

It is important to understand that the provider isn’t responsible if your device is lost, stolen, or damaged. Yet, if the device is missing, they are willing to offer their customers a replacement phone for only $25 in case they determine the customer is not abusing their policy.

On the other hand, if your Q Link phone is damaged due to abnormal use, abnormal conditions, or other used-inflicted damage, Q Link won’t offer you a discounted replacement phone. Instead, you will have to purchase a new one and pay its full price.

Instead of requesting or purchasing a replacement phone, you can consider bringing your own compatible phone and simply inserting a Q Link SIM card, or you can roll back to a previous phone attached to your Q Link account.

What Is Q Link Wireless Phone Replacement Process (Terms And Conditions)

Limited warranty exchange policy

In case your mobile phone is defective, the customer has up to 14 days to return it to Q Link. The company will exchange the defective device with a replacement phone at Q Link’s discretion. For a defective phone replacement, call Q Link Wireless Customer Support at 1-855-754-6543.

Lost or stolen mobile device policy

In case your Q Link mobile phone has been lost or stolen, you can purchase another device for only $25. All reported lost and stolen devices will be permanently deactivated. The replacement phone will come with all your remaining allotted minutes for the month. However, any purchased minutes you may have had, will not be replaced. In case the phone is lost or stolen while in transit to the customer (before delivery), the phone and minutes may be replaced as a one-time courtesy at Q Link’s discretion. You must activate the replacement phone or notify the company that you have found the original device within 45 days of the date of notification. If you fail to do so, your account will be deactivated, you will lose your phone number and be de-enrolled from Q Link Lifeline services. In case Q Link decides to investigate the theft/loss, you are obliged to cooperate by providing facts, sworn statements, and anything else that may help the investigation.

Terms of the limited warranty

In case a Q Link mobile device fails during normal usage and is free from defects in material and workmanship, the company will provide you with a replacement product. The limited warranty begins as soon as the phone is activated. It extends only to the original subscriber and Lifeline service is non-transferable. The warranty itself is non-transferable as well. During this time, Q Link will replace at its sole discretion any defective phone or parts with a new or refurbished phone (of the same or comparable model, depending on availability), in case the phone or parts don’t work properly, are malfunctioning during normal usage, and have not been damaged by the user. The limited warranty does not cover loss of personal information, passwords, contacts, pictures, videos, music, apps, other content, memory cards, software, etc. In addition, Q Link Wireless is not liable for any other loss or damage resulting from the malfunction of the product and the company will not provide a replacement phone if the product has been subjected to abnormal use, abnormal conditions, or any kind of user-inflicted damage, improper storage, exposure to moisture, unauthorized modifications, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, external causes (e.g. collision, fire, flooding, sand, dirt, windstorm, lightning, earthquake, bad weather), battery leakage, theft, improper use of an electrical source, or other acts that are not the fault of the provider, including damage caused by shipping, Q Link won’t offer you a discounted replacement phone. Instead, you will have to purchase a new one and pay its full price. The company will also not replace the phone nor offer any benefits if the customer fails to report the malfunction within 14 days of the delivery of the product, if the product serial number plate or enhancement data code has been removed, altered, or defaced, if the damage was caused by the defective function of the cellular system, by inadequate signal reception, by viruses, or by other software issues introduced into the device, and if the device is outside of the limited warranty period.

Can I Replace My Q Link Phone Online?

If you wish to upgrade your Q Link phone, you can simply purchase another device in-store or online at Q Link’s online store.

However, if your device has been lost or lost or if it malfunctions and you wish to receive a replacement phone, you must call their Customer Service at 1-855-754-6543, report the issue and ask for a replacement device.

How Do I Permanently Deactivate Q Link Wireless Lost Or Stolen Phone?

All reported lost and stolen phones will be permanently deactivated. All you need to do to permanently deactivate your missing phone is to call Q Link’s Customer Service at 1-855-754-6543 and report that your device has either been lost or stolen. Make sure to do so as soon as possible to avoid any third parties inflicting additional charges to your account. As soon as you contact their Customer Service, the representative will deactivate your phone immediately and permanently.

Your phone and service will also be automatically deactivated if you have no usage in a period of 45 days and if you no longer meet Lifeline’s eligibility requirements. You can also deactivate your account by simply contacting Q Link’s Customer Service.

Does The Insurance Company Replace Q Link Phone If Lost Or Broken Or Damaged?

Q Link will replace your malfunctioning device free of charge if the damage wasn’t inflicted by you. They will also provide you with a replacement phone in case the original one got lost or stolen, however, you will need to pay a $25 replacement fee. However, if the damage was inflicted by you, the provider will not provide you with a replacement device. Instead, you will be required to purchase a new one.

If you have any other insurance, the insurance company may cover your expenses if the situation is covered by your insurance policy. Note that insurance companies do their best to avoid expenses and they tend to have a lot of fine print stating that not all lost or stolen phone situations are insured.

How To Submit Q Link Wireless Phone Replacement Claim If Not Replaced By The Authority

In this case, the authority is Q Link Wireless. If they refuse to provide you with a replacement phone and if you have insured your phone before the incident, you can file a claim with your insurance company. In case you don’t have insurance, you will have no other choice but to purchase another affordable phone at Q Link’s website, to use another compatible phone, or your previous Q Link phone.

You can also see if there are any websites that enable you to file and track a claim for Q Link. There are many such websites and services online, including Asurion and PhoneClaim.com. However, these services will be of no help if you don’t have insurance, a warranty, and if Q Link is unwilling to provide you with a replacement phone.

Q Link Wireless Replacement Phones And New Phones – Is The Activation Process The Same?

Activating your replacement phone is very similar to activating the original device. The activation process is only required if you get a new SIM card. If you already have a Q Link SIM card, you can simply place it into the device and start using it.

If you get a new SIM card, you have to activate the new phone and SIM. You can do so by contacting Q Link’s customer service at 1-855-754-6543. The system or a representative will walk you through the activation process.

You can also activate your Q Link SIM card and phone by visiting Q Link’s activation page at qlinkwireless.com/activate.aspx and following the provided instructions. By activating a new device, your Lifeline benefit will be automatically transferred. Either way, make sure to activate the device within 30 days, or else your service may be canceled.

Q Link Wireless Replacement Phone List

In case your Q Link phone has been lost, stolen, or if it malfunctions, you may request a replacement phone. As we have mentioned before, the replacement device isn’t chosen by the customer by provided by the company depending on the availability. Q Link will provide you with a refurbished device of the same or comparable model as your original phone, therefore the exact replacement phone you will receive depends fully on your original phone model. Since Q Link free phones tend to be entry-level or mid-range Android smartphones, you can expect a similar replacement phone.

On the other hand, if you wish to upgrade your phone, you can do so by purchasing a phone on their website at qlinkwireless.com/members/shopphones.aspx. In order to see the possible upgrade phones and to buy one, you will have to sign in with your Q Link account.

If you decide to bring your own phone instead, you must make sure the device is unlocked and compatible. You can learn more at qlinkwireless.com/byop.aspx.

In case you also need information Qlink Wireless Phones at Walmart

Tricks To Help You Locate Your Q Link Phone If Lost Or Misplaced

If you can’t find your Q Link phone, don’t give up and report it lost or stolen too quickly. First, make sure that it is not simply misplaced. Here are a few tricks that may help you locate the device.

  • Call your phone number. If your phone is turned on and not in silent mode, you can simply take another phone and call your number. Listen carefully, as your phone may be nearby. In case somebody else answers, ask them to store it for you to pick up or to send it to you.
  • Your Q Link phone is probably an Android smartphone. In this case and if you have used any Google services on it, you can find it using Google Android Manager. Find a computer or tablet and log into your Google account. Search for ‘Find my Android phone’ on Google and open the ‘Find your phone – My Account -Google’ result. Once you open the program, simply follow the provided instructions. In case your Q Link phone is an iPhone, you can use iCloud or ‘Find my iPhone’ to locate it.
  • Call Q Link Wireless Customer Service and ask them to help you locate your phone.

If you don’t find your phone or if you are certain it is stolen or lost for good, make sure to report it to your provider as soon as possible.

FAQ

How Do I Report My Q Link Wireless Phone Lost Or Stolen?

In case your Q Link phone has been lost or stolen, you should contact the Q Link’s Customer Care team at 1-885-754-6543.

Does Q Link Wireless Really Replace A Lost Phone?

Yes, Q Link will replace your lost phone in no time, however, you will be required to pay a $25 replacement fee.

Can I Find My Friend’s Lost Q Link Wireless Phone Using My Q Link Wireless Phone?

Yes. If you both have Android phones, you can let your friend log into his or her Google account on your phone and use Find My Phone to locate his or her device. In case you both have iPhones, he or she can log in to his or her iCloud account and use ‘Find My iPhone’ to locate the device.

How Long Does It Take To Replace An Q Link Wireless Phone?

Once you report the issue, Q Link will initiate the phone replacement process immediately. However, the shipping may take a couple of days, depending on your location.

Does Q Link Wireless Charge Me When I Replace My Phone?

Whether or not Q Link will charge you when you replace your phone, depends fully on what exactly happened to the device. In case the device is malfunctioning through no fault of yours, you will receive a replacement phone for free. In case the device is damaged or broken and you are responsible for the damage, you will have to purchase a new one and pay the full price. Finally, in case the device got lost or stolen, Q Link will send you a replacement phone, however, you will be required to pay a $25 replacement fee.

Can I Use My Old Q Link Wireless Sim In A New Q Link Wireless Replacement Phone?

Yes, if you have an old Q Link SIM card, you can simply place it into your replacement phone and start using your services.